Welcome to Steve Silver Furniture Store! We’re dedicated to bringing you high-quality, stylish furniture that transforms your home. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us at [email protected].

Product Questions

1. What types of furniture do you offer?

We specialize in bedroom furniture designed to blend quality and style. Our collections include:

  • Bed Frames
  • Bedroom Benches
  • Beds
  • Dressers
  • Headboards
  • Nightstands

Each piece is crafted with attention to detail, such as solid wood frames and hidden storage features, ensuring durability and elegance for your home.

2. Are your products made from high-quality materials?

Yes! At Steve Silver Furniture Store, we prioritize quality and style. Our products feature solid wood frames and thoughtful designs, like hidden storage in benches, to offer long-lasting value and comfort.

3. Who is your target audience?

Our furniture appeals to homeowners worldwide who value style, comfort, and reliability. Whether you’re furnishing a new bedroom or upgrading your space, our pieces are perfect for those seeking elegant and practical solutions. Note that we do not ship to remote areas or parts of Asia due to logistical constraints.

Shipping and Delivery

1. What shipping options do you offer?

We provide two convenient shipping methods to suit your needs:

  • Standard Shipping: Uses DHL or FedEx for faster delivery. The shipping fee is $12.95, and items arrive within 10-15 days after dispatch.
  • Free Shipping: Available on orders over $50, using EMS for reliable delivery. Items arrive within 15-25 days after dispatch.

Both options include careful processing within 1-2 business days to ensure your furniture arrives safely.

2. How long does delivery take?

After order processing (1-2 business days), delivery times are:

  • Standard Shipping: 10-15 days after dispatch.
  • Free Shipping: 15-25 days after dispatch.

You’ll receive a tracking number via email to monitor your shipment.

3. Do you ship internationally?

Yes, we ship globally! However, we cannot deliver to certain remote areas and parts of Asia. If you’re unsure about your location, contact us at [email protected] for assistance.

Returns and Refunds

1. What is your return policy?

We want you to be completely satisfied. You can return items within 15 days of receipt. For details, please refer to our Return Policy page or email us at [email protected].

2. How do I initiate a return?

Contact our customer service team at [email protected] with your order details, and we’ll guide you through the process promptly.

Payment and Account

1. What payment methods do you accept?

We accept various secure payment options for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal
2. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders and save preferences for future purchases.

Contact and Support

1. How can I contact customer service?

For any questions or support, email us at [email protected]. Our team is here to help with delivery issues, product inquiries, or general assistance.

2. Where is your store located?

Our address is 4046 Lords Way, WAUKEGAN, US 60079. Though we’re an online store, we’re committed to serving you globally with reliable delivery.

Thank you for choosing Steve Silver Furniture Store—where style, quality, and value come together to create your dream home. Explore our collections today and experience the difference!